Mandatory Advance Communication Rules

🎯 Objective

To ensure transparent, timely, and accessible communication of all upcoming changes to fees, procedures, and Service Level Agreements (SLAs) by Taraba State Business Enabling Environment (BEE) MDAs. This promotes a stable and predictable business climate and fosters public trust.

📘 Scope

Applies to all MDAs under the Business Enabling Environment portfolio in Taraba State that regulate or administer business-facing fees, SLAs, or procedures.

🧾 Key Definitions

• Upcoming Changes: Adjustments or introductions of fees, procedures, or SLAs.
• Verification Protocols: Standards for ensuring the change was effectively communicated.

📡 Communication Channels & Requirements

• Official Website: Dedicated regulatory updates section. Clear language. 60-day notice required.
• Official Gazette: Legally enforceable publications. Published concurrently or before website update.
• Local Newspapers: Summary of changes in two widely circulated papers (English & Hausa). Minimum 45-day notice.
• Stakeholder Engagement: Required for economically significant changes. Workshops and online feedback required. Publish a summary of inputs.

👥 Responsibilities

• Heads of MDAs: Ensure full adherence.
• Communication Officers: Coordinate internal and external communication efforts.
• Ministry of Information/ICT: Maintain the regulatory portal.
• Office of the SSG: Oversee compliance and execution.

📊 Monitoring & Compliance

• Periodic audits conducted by the SSG Office or an independent body.
• Businesses can submit complaints via a feedback mechanism (GRM).
• Quarterly compliance reports and dashboards to track performance.

⚠️ Sanctions for Non-Compliance

• Formal warnings
• Public disclosure
• Administrative penalties

🔁 Review and Amendments

These rules will be reviewed annually with stakeholder input to ensure relevance and effectiveness.

Signed: PS Budget and Economic Planning